Return policy

Effective Date: October 20, 2026

At seywrasfut.com, we want you to feel informed when shopping for dresses, tops, suits, and other women's clothing. This policy explains the return period, return destination, return shipping costs, and refund timing.

1. Return Eligibility

You may request a return within 30 calendar days of delivery.

To be eligible for a return, items must be unworn, unwashed, undamaged, and returned in their original condition with original tags and packaging where applicable.

Items showing signs of wear, washing, alteration, damage caused after delivery, or other conditions that make them unsuitable for resale may not qualify for a return, except where applicable law provides otherwise.

If an item arrives damaged, defective, or incorrect, please contact us promptly with your order number and clear photographs so we can assess the issue.

2. How to Request a Return

Please follow these steps:

  1. Email seywrasfut@gmail.com within 30 calendar days of delivery.

  2. Include your order number, the item you wish to return, and the reason for the return.

  3. Wait for our return instructions and confirmation of the return destination before sending the parcel.

  4. Package the item securely and use a shipping service with tracking.

  5. Keep your return tracking number and proof of postage until the matter is resolved.

Please do not send a return parcel without contacting us first. This helps reduce the risk of parcels being delivered to an incorrect location or being left unidentified.

3. Return Country and Return Address

Return country: China

Proposed return address:

No. 1288, Huquan Road, Gusu District, Suzhou, Jiangsu Province, China

Please contact us before shipping to confirm that this is the authorized return destination for your order. The address must be verified as an operational return facility before this policy is published.

The company's registered office is a separate address:

No. 5, Gugang Road, Chengxiang Town, Taicang City, Jiangsu Province, China.

The registered office is provided for company registration and correspondence. It is not automatically the return warehouse or the place to which customers should send parcels.

4. Who Pays for Return Shipping?

For ordinary returns due to a change of mind, preference, fit, or other non-defect reasons, the customer is responsible for return shipping costs.

The estimated return shipping cost is US$10–15 per return parcel. This is an estimate, not a guaranteed carrier quotation. The actual amount may vary depending on the parcel's weight, dimensions, origin country, shipping service, and carrier.

Please obtain a shipping quote before sending your return. Unless otherwise agreed in writing or required by applicable law, the customer must pay the return shipping charge directly to the carrier.

If an item is confirmed to be defective, damaged on arrival, or incorrectly supplied, please contact us before returning it. We will review the circumstances and explain the appropriate remedy and responsibility for return costs in accordance with applicable law.

Original shipping charges, duties, taxes, and other fees are not automatically refundable unless required by law or expressly agreed.

5. Refund Processing Time

Once your return arrives at the authorized return facility, please allow 3–5 business days for inspection.

After the return is approved, we will generally submit the refund within 5–7 business days. The time taken for the funds to appear in your account depends on your payment provider or issuing bank.

The overall refund period therefore depends on return transit time, inspection, approval, and payment-provider processing. We cannot guarantee a specific date on which the funds will appear in your account.

Approved refunds are normally issued to the original payment method.

6. Exchanges

If you need a different size, color, or item, contact customer service to confirm whether an exchange is available. Availability depends on current inventory.

If a direct exchange is not available, we may ask you to return the eligible item and place a new order, subject to applicable law and the terms agreed with you.

7. Non-Returnable Circumstances

Returns may be refused where an item fails to meet the stated eligibility conditions, subject to applicable consumer protection law.

Nothing in this policy excludes or limits statutory rights that cannot legally be excluded.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We will try to assist if the order has not entered fulfillment or shipment, but cancellation cannot be guaranteed once processing or dispatch has begun.

9. Contact and Business Information

Website: https://www.seywrasfut.com/
Legal business name: Suzhou Xinbinyuan Trading Co., Ltd.
Registered office: No. 5, Gugang Road, Chengxiang Town, Taicang City, Jiangsu Province, China
Customer service email: seywrasfut@gmail.com
Customer service telephone: +86 136 4857 8768

Proposed shipping and return location: No. 1288, Huquan Road, Gusu District, Suzhou, Jiangsu Province, China. Its function as a warehouse, dispatch facility, or third-party logistics location must be confirmed before publication.

For all return requests, obtain written authorization and the correct return instructions before sending any parcel.